Conflict resolution intercultural roleplay assessment
step 1
0 - The bothersome aspect(s) of the other's behavior is not explained.
1 - The bothersome aspect(s) of the other's behavior is explained but the explanation is incomplete.
2 - The bothersome aspect(s) of the other's behavior is explained completely. Some parts may be difficult to understand.
3 - The bothersome aspect(s) of the other's behavior is explained well. A few minor details may gave been omitted.
4 - The bothersome aspect(s) of the other's behavior is clearly and in detail. The explanation might have been more tactful.
5 - The bothersome aspect(s) of the other's behavior is explained clearly, politely, and in detail.
step 2
0 - No comprehension questions are asked. Answers are incomplete.
1 - Comprehension questions are asked and/or answered ineffectively.
2 - Comprehension questions are asked and answered, but some information is incomplete.
3 - Comprehension questions are asked and answered completely.
4 - Comprehension questions are asked and answered effectively and efficiently.
5 - Comprehension questions required full understanding to answer. Responses demonstrated full understanding of partner's position.
step 3
0 - How a similar situation would be resolved in your culture is not discussed.
1 - Your culture is discussed, but it is unclear what the possible resolutions are.
2 - At least 1 possible resolution is discussed clearly.
3 - At least 1 possible resolution is discussed and 1 example given.
4 - At least 2 possible solutions are discussed and at least 1 example given.
5 - Two or more examples were used to show different ways the situation could be resolved in your culture.
step 4
0 - There is no resolution.
1 - Conflict solutions are inadequate because they take into account only one culture.
2 - At least one conflict solution that represents a compromise between the two cultures is suggested.
3 - The reasons for choosing one conflict solution over the others are discussed.
4 - The reasoning behind the solutions from step 3 and the new conflict solution is discussed.
5 - Two new conflict resolutions are suggested and the reasons for choosing or not choosing each solution is discussed.
fluency
0 - Speaker makes little sense or barely speaks.
1 - Speaker hesitates and responds inappropriately several times.
2 - Speaker hesitates frequently or makes 2 or more inappropriate responses.
3 - Speaker responds appropriately to all comments with some hesitation or speaker may have responded to one comment inappropriately.
4 - Speaker responds appropriately to all comments with some minor hesitation.
5 - Speaker responds appropriately and immediately to the other¡¯s comments.